Customer Success Redefined

Crafted to enhance your Keepme experience and maximize results through a genuine partnership, our customer success program is designed as an end-to-end process, ensuring you have support every step of the way.

From dedicated agents who understand your unique needs, to our robust global support services, and comprehensive platform education initiatives, we are here to empower you.

Partners In Success
From The Very First Interaction 🀝

At Keepme, our end-to-end Customer Success Program is designed to support you through every phase of your journey with us, beginning from the moment you engage with our sales team.

From your very first consultation, our expert sales advisors work closely with you to understand your specific needs and ensure that your infrastructure is optimally prepared to integrate and leverage AI technology effectively. This initial phase is critical, as it sets the foundation for a successful deployment by aligning our advanced solutions with your business objectives.

Our team consults meticulously to ensure product fit not just for your current requirements, but also your long-term goals, ensuring scalability and adaptability. This full lifecycle approach aims to empower your team from the outset, streamlining your operations, and enhancing your capabilities, setting the stage for ongoing success and innovation.

"The Keepme team has demonstrated an exceptional level of professionalism throughout our business partnership. Their customer support is unparalleled, always going above and beyond to address any concerns we have."

Capterra Review -
Capterra Review

Globally Supporting Your Success 🌎

When you join the Keepme community, you gain privileged entry to our exceptional Onboarding and Customer Success Program.

The team is committed to delivering tailored support that resonates with the specific challenges and opportunities unique to your brand and your geographical area. We ensure you receive the most relevant and effective onboarding and product education, helping your fitness business achieve your revenue goals and maximize your return on investment.

    Customer Success Specialist

    Sumeet Mann

    Customer Success Specialist

    Ryan Lemuel Baro

    Client Onboarding Specialist

    Tash Porter

    Client Onboarding Specialist

    Ally Barron

    Client Onboarding Specialist

Support When You Need It

    Accessible Support

    Acknowledged Within 24Hrs

    At Keepme, we're here to support you every step of the way, six days a week. Our friendly team of product experts and dedicated support operatives is ready to assist you through email and live chat, ensuring that we respond to your inquiries within 24 hours.
    Prompt Response

    When & Where You Need Us

    Whether you're dealing with a quick query or need more detailed technical assistance, the Keepme support team is dedicated to your success and satisfaction. We’re just a message away - available through email
    and live chat.
    Dedicated Assistance

    Product Expertise Every Step

    Our team of product experts and dedicated support operatives is committed to providing knowledgeable support. Whether your needs are simple or complex, we are dedicated to ensuring your success and satisfaction with our personalized and effective assistance.

β€œI really feel that we as a customer are at the forefront of everything that Keepme do.”

Caitlin Macumber - Owner of Plus Fitness Carrara and Southport
Caitlin Macumber
Owner of Plus Fitness Carrara and Southport