Customer Success Redefined
Crafted to enhance your Keepme experience and maximize results through a genuine partnership, our customer success program is designed as an end-to-end process, ensuring you have support every step of the way. From dedicated agents who understand your unique needs, to our robust global support services, and comprehensive platform education initiatives, we are here to empower you.
Partners In Success From The Very First Interaction 🤝
At Keepme, our end-to-end Customer Success Program is designed to support you through every phase of your journey with us, beginning from the moment you engage with our sales team. From your very first consultation, our expert sales advisors work closely with you to understand your specific needs and ensure that your infrastructure is optimally prepared to integrate and leverage AI technology effectively. This initial phase is critical, as it sets the foundation for a successful deployment by aligning our advanced solutions with your business objectives. Our team consults meticulously to ensure product fit not just for your current requirements, but also your long-term goals, ensuring scalability and adaptability. This full lifecycle approach aims to empower your team from the outset, streamlining your operations, and enhancing your capabilities, setting the stage for ongoing success and innovation.
“Keepme is a real partner. They cleaned up 13 years of our data - and we instantly learned lessons that we implemented seamlessly.”
Globally Supporting Customer Success 🌎
When you join the Keepme community, you gain privileged entry to our exceptional Customer Success Program. Led by Michelle Thavasi, our Director of Customer Success, the team is committed to delivering tailored support that resonates with the specific challenges and opportunities unique to your brand and your geographical area. We ensure you receive the most relevant and effective onboarding and product education, helping your fitness business achieve your revenue goals and maximize your return on investment.
Michelle Thavasi
Sumeet Mann
Daniel Pugh
“I really feel that we as a customer are at the forefront of everything that Keepme do.”
Keepme Academy 🎓
Enhance your gym member retention and boost gym sales with our Keepme Academy, tailored to ensure your optimal platform adoption.Our on-demand learning experience is strategically designed to help your teams fully leverage their subscription, driving greater ROI and empowering your fitness business to succeed.
Supercharge Your Team's Platform Knowledge
Dive into best practices and guided examples that cover everything from setting up advanced automations and regular reporting, to customizing sales processes and using AI to generate on-brand gym content.
Learn Where And When It Suits You
Keepme Academy is always at your fingertips, accessible from any device with internet access. It’s your go-to virtual learning hub, available whenever and wherever you need it.
Supporting Your Goal Of Fitness Operations Excellence
Set your own north star by establishing clear learning goals that will guide your team's progress and keep you on the right track toward operational success.
"It was really easy for the team to get up and running on Keepme with minimal instruction."
Unwavering Support 24/6 🚦
At Keepme, your success is our priority. We provide reliable support services tailored to meet your needs swiftly and efficiently.
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Round the clock support
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6 days a week
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Email & Live Chat
Acknowledged Within 24Hrs
When & Where You Need Us
Product Expertise Every Step
"The Keepme team has demonstrated an exceptional level of professionalism throughout our business partnership. Their customer support is unparalleled, always going above and beyond to address any concerns we have."